Privacy Policy
Welcome to Celebrate Vacation. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, submit an inquiry, make a booking, or communicate with our team.
By accessing or using our website and services, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will seek your consent before processing your personal information for the relevant purpose.
1. Information We Collect
We may collect different categories of information depending on how you interact with Celebrate Vacation and the services you request.
1.1 Information You Provide Directly
When you contact us, submit a form, request a travel package, or make a reservation, you may provide information such as:
- Your full name.
- Email address.
- Mobile number and contact details.
- Travel dates, destinations, and preferences.
- Number of guests and booking requirements.
- Booking references and transaction-related information.
- Information you include in messages, reviews, feedback, or complaints.
1.2 Booking and Travel Information
To arrange travel-related services, we may collect information necessary to process your booking, including guest details, accommodation preferences, itinerary requirements, and other information required by the relevant service provider.
Where necessary for a particular booking, passport, identification, visa, or other travel-document information may be requested. We aim to collect only the information reasonably necessary for the requested service and applicable legal requirements.
1.3 Payment Information
Payments may be processed through third-party payment gateways or other authorized payment providers. Depending on the payment method, transaction references, payment status, amounts, and related information may be received by us.
Full card details, banking passwords, PINs, and one-time passwords should be entered only through the relevant secure payment service where required. We do not ask you to disclose your banking password or OTP through ordinary email, phone messages, or social media.
1.4 Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address and approximate location derived from it.
- Browser type and device information.
- Operating system and language preferences.
- Pages visited, links clicked, and time spent on pages.
- Referral URLs and general website usage information.
- Technical logs used for security and troubleshooting.
2. How We Use Your Information
Celebrate Vacation may use your information for the following purposes:
- To respond to inquiries and travel-related requests.
- To create, manage, and confirm bookings.
- To communicate booking confirmations, vouchers, changes, and cancellations.
- To coordinate with hotels, transport operators, tour providers, and other relevant suppliers.
- To process payments, refunds, and transaction-related requests.
- To provide customer support and resolve complaints.
- To personalize travel recommendations and improve our services.
- To maintain website functionality, security, and performance.
- To prevent fraud, misuse, and unauthorized transactions.
- To comply with applicable laws, regulations, and lawful requests.
- To send promotional communications where permitted and, where required, with your consent.
- To analyze website traffic and measure marketing effectiveness, subject to applicable consent requirements.
3. Legal Basis for Processing
Where applicable, we process personal information when necessary to provide a service you request, perform a contract, comply with legal obligations, protect legitimate interests, or act on your consent.
If processing relies on consent, you may withdraw that consent subject to applicable law. Withdrawal does not affect processing that was lawful before consent was withdrawn.
4. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, and similar technologies to improve website functionality, remember preferences, understand visitor behavior, and measure advertising performance.
4.1 Types of Cookies
- Essential cookies: Help the website operate correctly and support basic functions.
- Preference cookies: Remember selected settings and user preferences.
- Analytics cookies: Help us understand website traffic and usage patterns.
- Advertising cookies: May be used to measure campaigns and display relevant advertisements, where applicable.
You may be able to control cookies through your browser settings or available consent tools. Disabling certain cookies may affect website functionality. Where legally required, non-essential cookies will be used only after the appropriate consent.
5. Analytics and Advertising Services
We may use third-party analytics or advertising services, such as Google Analytics or Google Ads, to understand website performance, measure campaign results, and improve the relevance of our marketing. These services may use cookies or similar technologies, depending on their configuration and your choices.
Information processed by these providers is subject to their own privacy terms and policies. We do not guarantee that every such service is active on the website at all times.
You can review Google's privacy information here: Google Privacy Policy .
6. Sharing and Disclosure of Information
We do not sell your personal information as a standalone customer list. We may share relevant information with the following categories of recipients when necessary and lawful:
- Travel and hospitality providers: Hotels, resorts, transport operators, tour operators, and other suppliers needed to fulfill your booking.
- Payment service providers: Providers that securely process payments, refunds, and related transactions.
- Technology and hosting providers: Companies that support website hosting, maintenance, security, communications, and data processing.
- Analytics and advertising providers: Services used to measure website traffic or marketing effectiveness, subject to applicable requirements.
- Professional advisers: Legal, accounting, auditing, and other advisers where reasonably necessary.
- Government and law enforcement authorities: Where disclosure is required by law or necessary to respond to a valid legal process.
We seek to share only the information reasonably required for the relevant purpose. Third-party providers may process information under their own contractual terms and privacy policies.
7. Third-Party Websites and Services
Our website may contain links to third-party websites, payment gateways, social media platforms, hotel websites, or other services. These third parties operate independently and may have their own privacy policies and terms.
We are not responsible for the privacy practices, security, content, or activities of websites that we do not control. We encourage you to review the applicable privacy policy before providing information to a third party.
8. Data Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
Depending on the systems and services used, security measures may include access controls, secure connections, restricted permissions, software updates, and appropriate service-provider safeguards.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. We cannot promise absolute security against every possible incident.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including managing bookings, providing customer support, resolving disputes, maintaining business records, preventing fraud, and complying with applicable legal obligations.
When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable retention requirements and legitimate needs.
10. Your Privacy Rights and Choices
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of information where legally permissible.
- Withdraw consent where processing is based on consent.
- Opt out of promotional emails or marketing communications.
- Raise a complaint regarding the handling of your information.
To make a privacy request, please contact us using the contact details provided below. We may need to verify your identity before acting on a request. Certain information may need to be retained where required by law or necessary to complete a transaction or resolve a dispute.
11. Marketing Communications
We may send service-related messages concerning your inquiries, bookings, payments, refunds, or changes to travel arrangements. These messages are necessary to provide the requested service and may continue even if you opt out of promotional marketing.
Where permitted and appropriately authorized, we may also send promotional offers, travel packages, destination updates, and special deals. You can request to stop promotional communications by using the unsubscribe option, where available, or by contacting us.
12. Children's Privacy
Our website is intended for use by individuals who are legally permitted to use our services. We do not knowingly collect children's personal information in a manner prohibited by applicable law.
Where a booking involves a child, the relevant information should be provided by a parent, legal guardian, or another person authorized to arrange the booking, subject to applicable law. If you believe a child has provided personal information improperly, please contact us so we can review the matter.
13. International Data Transfers
Some of our technology providers or travel partners may process information in countries other than your own. Where personal information is transferred internationally, we will take steps required by applicable law to protect that information.
14. Third-Party Service Providers
Travel services may be delivered by independent hotels, resorts, airlines, transport operators, tour suppliers, payment gateways, and other service providers. These providers may require certain information to deliver the services you request.
Their handling of your information may be governed by their own policies and applicable contractual or legal obligations. Please review the relevant provider's terms where appropriate.
15. Fraud Prevention and Legal Compliance
We may use and disclose relevant information where reasonably necessary to investigate suspected fraud, protect users and our business, enforce applicable terms, respond to security incidents, or comply with lawful requests from authorized authorities.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws.
The updated version will be published on this page. Changes will take effect from the date stated in the updated policy or as otherwise required by law. We encourage you to review this page periodically.
17. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact Celebrate Vacation using the details below.
Company: Celebrate Vacation\ Website: https://celebratevacation.co/\ Email: [hotels@celebratevacation.co](mailto:hotels@celebratevacation.co)\ Office Address: 2nd Floor, Above Uphar Kendra, Bajaja Line, Ramnagar, District Nainital, Uttarakhand, 244715.
18. Governing Law
This Privacy Policy shall be interpreted in accordance with applicable laws of India, subject to mandatory legal requirements and the jurisdiction of the competent authorities and courts.
If you have a privacy concern, we encourage you to contact us first so that we can review and address it appropriately.